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Security Incident Policy

Withington Child Contact Centre will manage any security incidents in the event that they arise. All security incidents will be reported to the Centre Coordinator.

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On receipt of a security incident report the Coordinator will:

  • Confirm the type of incident and gather any relevant information

  • Log the incident including a brief description, time and date of the incident and who notified the incident

  • Investigate the incident

  • Identify any actions required to manage the incident, including notifying affected individuals

  • Update the incident record with details of actions taken and results of the investigation

  • Record details of how the incident could be prevented in the future.

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If the incident results in the loss of personal data it will be reported to the ICO.

 

Following an incident volunteers may wish to seek support. They can do this through:

  • Speaking to the Centre Coordinator or a peer to debrief if this does not affect any ongoing investigation.

  • Seeking an independent source of support though helplines for example Mind, Samaritans or Campaign Against Living Miserably (CALM). Those in employment may also have access to employee assistance through their workplace.

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This policy is reviewed annually and was last reviewed in March 2025.

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